Terms & Conditions
TERMS AND CONDITIONS
These terms and conditions govern your use of our website and how we supply products to you, valued customer. Please read these terms carefully before you place your order with us or access our website as they contain important information. If you think that there is a mistake in these terms, please contact us.
1. YOUR REGISTRATION
1.1 You confirm that any personal data you provide when you place an order with us is accurate, current, and you will notify us immediately of any changes to the personal data by updating these details every time you place an order with us.
1.2 You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.
2. YOUR ORDER
2.1 To place an order for products on the website, you should press the ‘confirm order’ button at the end of the checkout process. You will be guided through the process of placing an order by a series of simple instructions on the website.
2.2 At the checkout, you will be given an opportunity to review your order, including the shipping address, to make any amendments prior to placing an order.
2.3 You will receive an order confirmation email detailing the products you have ordered. This email does not constitute our acceptance of your order.
2.4 If we are unable to accept your order, we will inform you of this in writing and will not charge you for the product. If we have taken payment prior to non-acceptance of your order then we will refund you, but please note that it can take up to 14 business days for the bank to transfer the funds to you. Non acceptance of an order may be because:
(a) the product is out of stock;
(b) we were unable to authorise your payment;
(c) because of unexpected limits on our resources which we could not reasonably plan for; or
(d) an error in the price or description of the product.
3.1 The list of countries that we currently deliver to will be displayed during the check-out process. Delivery lead times will vary according to destination and will be confirmed to you once the product is shipped.
3.2 The maximum delivery time will be confirmed to you in your order confirmation email. If we do not meet this maximum delivery time, you are entitled to cancel your order by emailing us at email@example.com. We may contact you to offer an alternative solution to reimbursement and re-delivery of your products. In the absence of an agreement for an alternative, we will refund all amounts paid, including delivery fees, within 14 business days after the date on which your order is terminated for non-delivery.
3.3 It is your responsibility to provide us with a complete and accurate delivery address information. We will not be liable if you supply us with incomplete or inaccurate information.
3.4 Please note, if you choose to use any of our delivery partners’ personalised services (including but not limited to having your parcel delivered to a neighbour or left in a safe place). We shall not be held liable for any items that are lost, damaged or delayed.
3.5 The costs of delivery will be as displayed to you on our website before you finalise your order, please check these carefully, you consent to this charge when you submit your order.
4. REFUND/ EXCHANGE POLICY
4.1 VSP BOTANICS will only make refund in cases of failed deliveries within the stipulated period of time. Items received in good conditions will not be exchanged.